contact us

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1300 Tribute Center Drive
Raleigh NC
USA

(919) 561-1044

Shipping & Returns

Learn about Shawlsmith London's shipping and return policies!

Shipping & Returns

For all inquires please contact us at [email protected], or call (919) 561-1044, Monday-Friday, 8AM-5PM EST.

Shipping and Delivery

All online purchases to locations in the US and Canada are shipped at a flat rate of $9.95 via UPS Ground. International shipments (outside the US and Canada) are charged a flat rate of $19.95.

 

All orders over $75 receive free shipping. Find out more HERE!

 

Tracking a Shipment

You may track the status of your shipment by using the tracking number sent to you via email at the time your order is shipped.

Sales Tax

Sales Tax only applies to customers based in North Carolina.

Returns

Customers may return an item for refund or exchange within 14 days of receipt. We offer an extended holiday exchange period. Customers who placed an order between Nov. 1st and Dec. 24th have until Jan. 7th to initiate an exchange. This extension is only applicable to exchanges and not to refunds.

You must include the original Packing Slip with your Return. If the original Packing List is not available, please contact us for a RETURN FORM.

Send Returns to:

Shawlsmith London
Attn: Online Returns
727 W. Hargett Street
Suite 101
Raleigh, NC 27603

We will apply your refund to the original form of payment within 5 - 7 business days of receipt. You will be notified via email to the address listed on your account when the refund is applied. Your bank may require additional days to process and post this transaction to your account.



CALL US AT 919-601-0805